Reference

Privacy Policy for Indonesia Accounts

We explain what we collect, why we keep it, and how it is used when you open an account, send a chat, or use DANA, OVO, GoPay, or…

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What This Policy Covers in Indonesia

limetogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the account name, contact details, device signals, browser cookies, and payment references linked to your activity on limetogel. If you fund a wallet with DANA, OVO, GoPay, or QRIS, we keep the reference number, timestamp, and status needed to match the record

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and answer a dispute. We do not use those records for unrelated profiling or send them to people who do not need them for account work. When local law gives you access, correction, or deletion rights, we will handle the request after we confirm it is
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really you. Where the law does not allow a request, we will say so in plain language and explain the limit. You can still close the account, stop non-essential messages, and ask us what remains on file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where to Send Privacy Requests

The fastest privacy request path is the in-account chat, because it lets us match your message to the right profile without asking for extra details. If you prefer email, send the subject line 'Privacy request' and include the phone number or email on the account. Our team reads these requests every day from 09.00 to 21.00 WIB, and we will ask for a quick verification step before changing or exporting anything.

Team online

Live chat

Open chat from your account menu, then send your privacy request with the email or phone on file. We use that path to verify you faster and avoid asking for extra details.

Email

Write to [email protected] with the same contact details used on the account. If you ask for access or correction, we reply after we confirm the request matches your profile.

Hours

Our desk reads privacy messages every day from 09.00 to 21.00 WIB. If your request needs more time, we tell you which step is pending and which channel to use next.

DATA HANDLING

How We Handle Your Records

We keep the policy practical: the minimum data needed to run your account, the cookies needed for login and page memory, and the device logs needed to spot failed access or repeated…

Data minimization

We only keep the account name, contact method, and payment references needed to run the profile, answer a request, and settle a mismatch. Anything unrelated stays out of the standard record.

Cookie use

Cookies remember your login state, language choice, and session safety checks in Chrome, Safari, or the in-app browser. You can clear them from your device settings, then sign in again.

Account security

If you change your phone or browser, we may ask for a one-time code and the last active session to stop misuse. That step helps us keep privacy settings tied to you.

Retention

We keep some records only as long as needed for account history, dispute handling, and legal duties. When the retention period ends, we remove or mask the data unless local law asks us to keep it longer.

Change requests

From the account menu, open Settings, then Privacy, and send the change you want. If you need a copy, correction, or closure request, our team will process it after verification.

Contact path

For any privacy question, use chat or email and include the account name plus the latest contact method on file. That lets us find the right record without asking for unrelated details.

Privacy Questions We Hear Often

These are the questions we get most often before someone opens the account form. We answer them in plain language so you know what we collect, how long we keep it, and how to ask for a correction or closure. If your case depends on local law, we will say that clearly and tell you the next step through the same channel you used.

We keep the details you enter on the form, login records, device signals, and payment references from DANA, OVO, GoPay, or QRIS when you use them. We do not ask for more than the request needs.

Yes. Cookies remember your login state, language choice, and session checks in Chrome, Safari, and the in-app browser. You can clear them in your device settings, then sign in again with a fresh session.

Open Settings, then Privacy, from your account menu and send the change you want. If we need to verify you, we may ask for the current phone or email before making the update.

We keep some records only as long as needed for account history, payment checks, and legal duties. When the retention period ends, we remove or mask the data unless local law asks us to keep it longer.

Only the small team that needs it for account handling, security checks, or payment matching can see it. We limit access by role, and we do not share the record with unrelated teams.

Use the account settings to replace the old contact method, then ask for a quick verification step if prompted. That keeps privacy requests and login recovery tied to the same profile.

Yes. Send a closure request through chat or email, and we will confirm the account holder before we process it. Some legal record keeping may still apply after closure.

Privacy Policy for Indonesia Accounts

Where to Send Privacy Requests

Live chat

Email

Hours

How We Handle Your Records

Data minimization

Cookie use

Account security

Retention

Change requests

Contact path

Privacy Questions We Hear Often

01 What data do you collect when I open an account?

02 Do you use cookies on Chrome or Safari?

03 How do I ask for a correction?

04 How long do you keep my records?

05 Who can see my account data?

06 What should I do if I change phone numbers?

07 Can I ask for account closure?

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